Resolve customer questions before your team wakes up
SupportFlow puts an AI support agent on your website that answers from your own policies, products and FAQs — and hands the conversation to a human the moment it needs one.
- No credit card to start
- Live in under 15 minutes
- Your data stays yours
Support
Example SupportFlow conversation: a customer asks about a late order, the AI agent confirms delivery timing, then hands an address change over to a human teammate.
Why SupportFlow
One workspace for AI and human support
Most tools give you a chatbot or a helpdesk. SupportFlow gives you both, connected, so nothing gets lost between them.
- AI SupportAnswers instantly
- Business KnowledgeYour policies & FAQs
- Human SupportSteps in when needed
- TicketsNothing gets lost
- AnalyticsSee what's working
AI that answers accurately
Replies are grounded in your knowledge base — no invented prices, policies or promises.
Human escalation built in
When the AI detects urgency or uncertainty, a ticket is created and your team is notified.
Your knowledge, structured
FAQs, products, services and policies live in one place the agent reads from.
Measurable resolution
Track resolution rate, escalations, response time and conversation volume over time.
From question to resolution
AI when it knows. Your team when it matters.
Follow one conversation from the first message to a human reply — all in the same thread, with nothing lost along the way.
Step 1 · Customer
A customer asks a question
They open the chat widget on your website and type in their own words.
Step 2 · Knowledge
SupportFlow checks your knowledge
The agent looks only at the published policies, products and FAQs you've given it.
Step 3 · AI
The AI answers instantly
A clear reply in your brand's tone — grounded in your content, never invented.
Step 4 · Uncertain
Something needs a person
The customer asks for something the AI shouldn't decide on its own.
Step 5 · Escalation
SupportFlow escalates to your team
The conversation is marked Human required, a ticket opens with priority, and your team is notified by email.
Step 6 · Agent
An agent joins the same conversation
No new thread, no re-asking. The full transcript is already there.
Step 7 · Resolved
The customer gets a human reply
Right in the chat they already have open. The ticket records how it was resolved.
AI support
An agent that understands intent, not just keywords
Every incoming message is analysed for intent and urgency, then answered using the knowledge you've given the agent — in the tone and language you choose.
- Detects what the customer actually wants before replying
- Scores urgency so nothing critical waits in a queue
- Speaks in your brand's tone, name and language
- Never invents prices, policies, orders or refunds
AI analysis of an incoming message
Knowledge base
Teach the agent once, answer forever
Add FAQs, product details, services, refund and shipping policies, and long-form documentation. Publish or unpublish any article and the agent updates instantly.
- Categories for FAQs, products, services, policies and docs
- Search, edit and version your articles as the business changes
- Publish or unpublish without deleting anything
- Answers are grounded only in your company's own content
Knowledge coverage
Analytics
Know exactly what support is costing you
Conversation volume, AI resolution rate, escalation rate, response time and ticket throughput — tracked over time so you can see the trend, not just today.
- Resolution rate and escalation rate side by side
- Average first response time across AI and human replies
- Ticket volume by status and priority
- AI usage against your plan limits
This month at a glance
Customization
A widget that looks like it was built by you
Set your logo, brand colour, chat title, welcome message and launcher position. Then copy one snippet into your site and you're live.
- Your logo, colour and chat title
- Custom welcome message and launcher position
- Fully responsive on mobile and desktop
- One-line install snippet for any website
<script
src="https://supportflow.cc/widget.js"
data-supportflow-key="your-widget-key"
async
></script>Your unique key is generated when you finish onboarding.
How it works
From signup to resolved conversations
Most of it is done once. After that, support largely runs itself.
- 1
Create your workspace and tell us about your business
A private workspace only your team can reach, plus your company details, support email, business hours and policies.
- 2
Add your knowledge and configure the agent
FAQs, products, services and policies — the only material the AI answers from — with the name, tone and escalation rules you choose.
- 3
Brand the widget and install one snippet
Logo, colour, chat title and launcher position, then a single script tag with your unique widget key.
- 4
Customers get answers. Your team handles what matters.
Messages are answered from your knowledge; escalations become tickets with priority and full context, and results show up in analytics.
- See all eight steps
Security
Built for businesses that take customer data seriously
Support conversations contain personal information. SupportFlow is architected so one company can never reach another company's data.
Isolated by company
Every record is scoped to your workspace and enforced at the database level, not just in the interface.
Role-based access
Owners, admins and agents get exactly the permissions they need — nothing more.
Secrets stay server-side
AI and billing credentials never reach the browser. All sensitive calls run on our servers.
Pricing
Simple plans that scale with your volume
Start free, then pick the plan that matches your AI usage, team size and number of websites. Switch or cancel whenever you want.
Starter
For small teams putting AI support live for the first time.
$39/month
- 1,000 AI replies / month
- 1 website
- 2 team members
Business
For growing support teams that need control and insight.
$89/month
- 6,000 AI replies / month
- 3 websites
- 8 team members
Growth
For high-volume support operations across multiple brands.
$199/month
- 25,000 AI replies / month
- 10 websites
- Unlimited team members
FAQ
Questions people ask before signing up
If your question isn't here, the full list covers setup, billing, data handling and escalation.
Put your support on autopilot this week
Create your workspace, add your knowledge, customise the widget and paste one snippet into your site. Your customers get answers; your team gets their day back.