How it works
From signup to resolved conversations
Eight steps, most of them done once. After that, support largely runs itself.
- 1
Create your workspace
Sign up with your name, email and company. You become the owner of a private workspace that only your team can reach.
- 2
Tell us about your business
Company details, support email, business hours, and your refund, shipping and returns policies.
- 3
Add your knowledge
FAQs, products, services, policies and documentation. This is the only material the AI answers from.
- 4
Configure the AI agent
Give the agent a name, personality, tone, language, welcome message and escalation rules.
- 5
Brand the widget
Logo, brand colour, chat title, welcome message and launcher position — matched to your site.
- 6
Install one snippet
We generate a unique widget key and a single script tag. Paste it into your website and you're live.
- 7
Customers get instant answers
Every message is analysed for intent and urgency, then answered from your knowledge in your tone.
- 8
Your team handles what matters
Escalated conversations become tickets with priority and full context, and your team is notified.