AI knowledge base
AI knowledge base software that grounds every support answer
SupportFlow's knowledge base is the single source your AI support agent answers from — so customers get accurate answers, and your team gets the questions it can't cover.
What goes into your knowledge base
Everything the agent knows comes from what you add. Nothing else is used to answer your customers.
FAQs
The questions your customers ask most, with the answers you want given.
Products and services
What you sell, how it works and what it includes.
Policies
Refund, shipping and returns rules, entered during onboarding and editable any time.
Documentation
Longer guides and help articles your agent can draw on.
How the knowledge base powers AI support
- 1
Add your knowledge
Enter FAQs, products, services, policies and documentation in your workspace's knowledge section.
- 2
The agent answers from it
When a customer writes in through your website chat widget, the AI support agent answers using only that material, in the tone you set.
- 3
Gaps go to a human
The agent is instructed not to invent prices, policies, orders or refunds. When it can't help, the conversation becomes a ticket and your team is notified by email with the full transcript.
- 4
Keep it current
Edit or add entries whenever your products or policies change. Knowledge allowances differ by plan — see pricing for details.
Private to your workspace
Each knowledge base belongs to one company workspace, and access is enforced in the database itself, so one company can never read another's knowledge, conversations or customers.
Learn more about the full AI helpdesk features, see how SupportFlow works, or compare plans and knowledge limits.
Try it with your own knowledge
Create a workspace, add a few FAQs and policies, and test the agent before you subscribe.
Start free